FAQs
FREQUENTLY ASKED
questions
1. Where do you deliver?
We deliver Victoria-wide and Sydney CBD and surrounds with delivery charges calculated on kms and number of staff required
2. Can I hire goods overnight for my event?
You sure can. Let us know in the notes when you request a quote. We just ask that any equipment you hire is secured safely indoors and out of the weather.
3. Which items can I customise?
We have an extensive range of customisable items and packaging concepts. Check them out here and if there's anything else you'd like to see, just let us know and we will work our magic
4. Do I need to provide power for your equipment?
The majority of our equipment requires 1 - 2 domestic power sources. If your event is outdoors and an outlet cannot be reached (we can extend 20 metres), then a generator can be hired
5. How much space do I require for your carts?
We have 3 cart designs, our classic wheeled cart, our curved cart and our mini cart. Our classic cart is 1600mm x 950 mm W. Our curved cart is 1200mm x 600mm w and our mini classic cart is 1100 mm x 700 mm.
We recommend between 2.5 x 3m2 of total space in your set up location to ensure safe positioning of cart, equipment, staff and sundries.
6. Can I customise any of the food and drinks menu?
Absolutely! Our menu is ever-evolving and always customisable, so just reach out with your ideal menu and we will have our catering team create it for you.
7. I have guests with food allergies, can you meet their dietary requirements?
Although we can provide dietary options, our caterer is not an allergen-free kitchen, therefore cannot guarantee that any items are free of allergens.
8. My event is outdoors. What if it rains?
We love an outdoor event at Luna Hire (especially in Summer) but due to the electrical nature of the majority of our cart hires, we ask that you have an inclement weather back up plan. For the safety of yours guests and our team, we cannot set up in wet weather conditions. In the event of un-forecast rain during your event, our equipment will need to be switched off or a gazebo provided.
9. How do I lock in my date?
Once you have requested and approved your obligation-free quote, you will be issued with an invoice. A deposit of 50% is required to secure your date, with the balance owing 14 days prior to your event. This ensures all of your customisations are in production and your event is ready to be delivered!
10. How do I pay?
Payment via bank deposit is required in full 14 days prior to your event.
11. How is delivery calculated?
The delivery cost is based on the type and amount of equipment ordered, the distance from our Geelong warehouse of the ease of access to the event location (stairs and lifts require additional tools and equipment and need to be charged accordingly)